Switching providers
We understand how tough it can be when your care provider isn’t meeting your needs. If you feel it’s time for a change, remember that you have every right to choose a provider who truly cares about you.
It’s important that your care feels right for you. If you’re not happy with your current Support at Home provider, you can switch to a different one. It’s your right to have choice and control over who provides your care.
Here’s how to do it step-by-step:
Reflect on what’s not working
Take some time to think about what isn’t meeting your needs. Is it the type of support, communication, or something else? Knowing this can help when you look for a new provider.
Research new providers
Look for other approved Support at Home providers that suits your needs. You can use the My Aged Care website or ask friends, family, or community groups for recommendations.
Contact your preferred new provider
Reach out to the new provider to discuss your needs and confirm they can offer the services you want. They can also explain how the switch works.
Plan the transition
Have a think about when you’d like to start services with your new provider. It’s important to consider if you have any purchases that are pending, such as home modifications that are underway. It may be beneficial to wait until these are completed before making the switch to avoid any gaps in your care.
Give notice to your current provider
Let your current provider know that you’d like to leave. Most providers will have a notice period that you may need to wait out before being able to switch. Let your new provider know the date that you’ll be starting with them.
Start with your new provider
Once everything is set up, your new provider will take over your care, working with you to create a new support plan and budget.
Remember, switching providers is your right, and it’s all about making sure you get the best support for your needs. Don’t hesitate to speak up if you want a change!
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