More Services, Less Fees

PlanCare offers higher-quality services at lower fees, so you pay less and have more to spend on the supports you need.

When you join PlanCare, you get:

More services at a lower cost
Easy-to-use portal and mobile app to monitor your funds
Access to your own Co-Care Partner

We’re a registered Support at Home Provider

When you join PlanCare, we keep our fees low
so you get more to spend on services

See how we compare...

	PlanCare Self-Managed	PlanCare Fully Managed Online	PlanCare Fully Managed Local	Other Self-Managed Providers	Other Fully Managed Providers
How much involvement do you want with the day-to-day management of your Support at Home package?	I want to take control of my own care by managing the services and support I receive	My Co-Care Partner coordinates my supports remotely giving me choice and control	ONEteam coordinates my supports in person giving me choice and control
Dedicated Co-Care Partner You will get your own dedicated Co-Care Partner who will work with you to get the most from your Support at Home funding.				Not guaranteed	Not guaranteed
Choose your support workers You select who delivers the support you need and when you need it.
Track your funds online See your funding in real time with our online portal and mobile app					Not guaranteed
Personalised Support Plan Supports are built with you to get the most from your funding.
Fast payments Have your invoices paid in 7-10 business days.				Not guaranteed	Not guaranteed
Fast reimbursements Have your reimbursements paid in 7-10 business days.				Not guaranteed	Not guaranteed
Regular check-ins We’ll check in with you to make sure your supports are going to plan.				Not guaranteed
Access to nursing services Get access to clinical nursing services and support.
Help to set up your supports We’ll help you get the supports you need to get up and running.
Full Support Coordination We take care of all aspects of delivering the support you need.		Provided remotely	Provided locally by our ONEteam partner

Self-Managed Pricing

10%

per quarter

Care
Management

Under the Support at Home program, 10% of your quarterly budget is automatically ringfenced by the Government and paid directly to the registered provider (PlanCare) to provide Care Management activities.

All Support at Home clients, regardless of the service they choose at PlanCare, will have 10% of their budget put aside for Care Management by the Government.

9.8%

per invoice

Platform
Management

Care Management includes tasks, such as:

Planning and coordinating your care to ensure services are tailored to your individual needs, preferences, and goals.
Regular reviews and updates to your care plan to reflect any changes in your circumstances, health, or priorities.
Monitoring service quality and provider performance to make sure you receive consistent, high-quality support.
Liaising with service providers and health professionals to resolve issues, and advocate on your behalf.
Providing guidance and support to help you navigate the aged care system and make informed decisions about your care.

This helps ensure your care plan remains safe, individualised and up to date.

Fully Managed Pricing

With our Full-Management service, you can enjoy more care from your funding, with no hidden fees. We will oversee all aspects of your support while ensuring you maintain choice and control.

If you would like to talk to someone, please call our friendly team on 1800 024 000. To read more about our pricing and services, just click below.

Support at Home Classifications and Funding

The Support at Home program introduces eight funding classifications, ranging from ~$11,000 to $78,000 per year. Under Support at Home, budgets are set quarterly, with Care Management automatically deducted. Clients will have access to the full value of their budget at the start of the quarter. The quarters are as follows:

Quarter 1

1 July - 30 September

Quarter 2

1 October - 31 December

Quarter 3

1 January - 31 March

Quarter 4

1 April - 30 June

If you are a new client who hasn’t received a Home Care Package previously, you will have a Support at Home package at one of eight levels. Your annual budget will be split into four even quarters, with 10% deducted automatically for Care Management.

Classification	Annual Budget	Quarterly Budget	Deduct 10% Quarterly Care Management	Quarterly Spending Amount
Level 1 SAH	$10,731.00	$2,682.75	$268.27	$2,414.48
Level 2 SAH	$16,034.45	$4,008.61	$400.86	$3,607.75
Level 3 SAH	$21,965.70	$5,491.43	$549.14	$4,942.29
Level 4 SAH	$29,696.40	$7,424.10	$742.41	$6,681.69
Level 5 SAH	$39,697.40	$9,924.35	$992.43	$8,931.92
Level 6 SAH	$48,114.30	$12,028.58	$1,202.85	$10,825.73
Level 7 SAH	$58,148.15	$14,537.04	$1,453.70	$13,083.34
Level 8 SAH	$78,106.35	$19,526.59	$1,952.65	$17,573.94

If you are already receiving a Home Care Package, you won't need a reassessment. Under the Support at Home program, you will be moved across on your current Home Care Package funding amount, called a Transitional Home Care Package budget.

Classification	Annual Budget	Quarterly Budget	Deduct 10% Quarterly Care Management	Quarterly Spending Amount
Transitioned HCP Level 1	$10,986.50	$2,746.63	$274.66	$2,471.97
Transitioned HCP Level 2	$19,319.45	$4,829.86	$482.98	$4,346.88
Transitioned HCP Level 3	$42,055.30	$10,513.83	$1,051.38	$9,462.45
Transitioned HCP Level 4	$63,758.20	$15,939.55	$1,593.95	$14,345.60

Note: Funding amounts are updated several times throughout the year, so we recommend checking the My Aged Care website for the most up to date amounts.

Support at Home Contributions

Under Support at Home, a client contribution refers to the amount a you may be asked to pay towards the cost of your care and services. The government will fund 100% of your clinical care costs, and a percentage of the cost of everyday living supports and services that help you maintain your independence at home. Here is a brief overview:

Income and assets assessment outcome	Clinical Supports	Independence Supports	Everyday Living Supports
Full pensioner	0%	5%	17.5%
Part pensioner OR self-funded CSHC holder	0%	5-50%*	17.5-80%*
Self-funded non CSHC holder OR those who do not disclose income	0%	50%	80%

*Contributions applied on a tapered rate based on the client’s income and assets assessment.

Estimate your Costs

Go to the My Aged Care website and use the Support at Home fee estimator to get an idea of your contribution. You can choose to use the Support at Home income and assets checklist to help you complete your estimate. Access the free Support at Home fee estimator here.

Income Assessment

Contribution percentages are set by Services Australia via an income and assets assessment. Completing an income and assets assessment isn’t mandatory. However, if you choose not to complete one, you can be asked to pay the maximum contribution rate. You can read more and start your application here.