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Find details for each promotion we currently offer including eligibility and how to take part.
These offering are run by PlanCare Group Pty Ltd (ACN 658 231 157) ("PlanCare", "we", "us"). In these terms, "you" means the client, or a person acting for the client, such as a registered supporter or representative.
1. Who runs the offer
1.1 The offer is run by PlanCare Holdings Pty Ltd (ABN 37 651 384 128) ("PlanCare", "we", "us"), a registered provider under the Aged Care Act 2024. [Legal to confirm entity.]
1.2 In these terms, "you" means the client.
1.3 If you have a guardian, enduring power of attorney or other person legally appointed to make decisions for you, that person may act for you within their legal authority.
1.4 Your registered supporter can help you understand these terms and make your own decisions.
2. Key terms
2.1 In these terms:
3. The offer
3.1 During your Introductory Period, the Platform Management fee will be 7% of the third-party cost, instead of our standard 9.8%.
3.2 The offer applies only to the Platform Management fee.
3.3 It does not change:
4. Who can get the offer (new clients)
4.1 You can get the offer if you:
4.2 You can't get the offer if you:
4.3 The offer applies only to Support at Home services. It does not apply to PlanCare's NDIS plan management services.
4.4 Each person can receive one Introductory Period only, whether under this clause or clause 5.
5. Offer for existing clients
5.1 PlanCare may, at its discretion, offer these terms to an existing PlanCare Self-Managed Support at Home client, including a client who has told us they are thinking of leaving.
5.2 If we make you this offer:
5.3 The offer does not affect your right to make a complaint, give feedback or change provider. We will never ask you to withdraw, or not make, a complaint as a condition of this offer.
5.4 An offer to one client does not create an entitlement for any other client.
5.5 PlanCare will not make an offer under this clause to a client who has an outstanding debt with PlanCare on the date of the offer.
6. How the reduced fee works
6.1 The reduced fee applies automatically. You don't need a code or to sign up separately.
6.2 The 7% fee applies to third-party services delivered during your Introductory Period, even if the invoice is approved after it ends. Services delivered after your Introductory Period ends attract the standard 9.8% fee. [Business decision: service-date rule recommended.]
6.3 We won't approve invoices for services that haven't been delivered yet.
6.4 The Platform Management fee is part of the price of each third-party service. That price is charged to your Support at Home budget, and any contribution you pay is worked out on the full price.
6.5 A lower fee means more of your budget is left for services and, where you pay a contribution, a lower contribution. The saving is not paid to you as cash.
6.6 You will see the fee rate on your invoice approval screen, in the client portal and on your monthly statement.
6.7 If your services temporarily stop during your Introductory Period, for example during a hospital stay, the Introductory Period keeps running and is not extended.
6.8 If you move from Self-Management to Full-Management during your Introductory Period, the offer ends on the date you move. From then, the Full-Management prices in your varied service agreement apply.
7. When the Introductory Period ends
7.1 From the day after your Introductory Period ends (the date shown in your pricing schedule), the Platform Management fee returns to 9.8%. This change is agreed now, as part of your service agreement, because the introductory rate is a 12-month offer.
7.2 We will not increase the fee above 9.8%, or change any other price, unless we have discussed the change with you and you have agreed to it.
7.3 We will remind you at least [30] days before your Introductory Period ends, by [email / SMS / letter]. We will also suggest you ask your suppliers to send invoices for services delivered before the end date promptly.
8. Leaving PlanCare
8.1 The offer does not require you to stay with PlanCare for any period.
8.2 If you leave, change provider or move into residential care, we won't charge the difference back or recover the savings you received. PlanCare does not charge entry or exit fees.
8.3 If you stop receiving services from PlanCare, for example because you change provider, move into residential care or pass away, your Introductory Period ends on the date your services end.
8.4 Any service delivered before that date is charged at the fee rate that applied on the date the service was delivered, even if the invoice is approved after your services end.
9. Your rights
9.1 This offer doesn't affect your rights under:
10. Other offers
10.1 You can receive this offer as well as rewards under PlanCare's Share the Care referral program. Referral rewards are not paid from your Support at Home budget. [Finance to confirm.]
10.2 This offer can't be combined with any other discount on PlanCare's fees or prices. If more than one offer could apply to you, we will apply [the one that gives you the larger saving].
10.3 The offer can't be transferred to anyone else or exchanged for cash.
11. Changes to the offer
11.1 PlanCare may extend, change or close this offer for people who have not yet signed a service agreement or accepted an offer under clause 5. We will do this by updating these terms at plancare.com.au/offer-terms.
11.2 If you have already signed your service agreement or accepted an offer under clause 5, no change to this offer will reduce your discount, shorten your Introductory Period or otherwise disadvantage you.
12. Mistakes
12.1 If we charge too high a Platform Management fee, we will:
12.2 If we charge too low a fee, we will contact you before making any correction.
12.3 All corrections will show on your next monthly statement.
13. Your service agreement
13.1 These terms form part of your service agreement once you sign it, or once you agree to an offer under clause 5.
13.2 If these terms and your service agreement differ about the Platform Management fee during your Introductory Period, these terms apply.
14. Questions
14.1 Contact us at homecare@plancare.com.au or call 1800 024 000.