My Aged Care letters
explained
When you apply for a Support at Home package, My Aged Care will send you several letters. In this blog, we will take you through each letter and explain what to expect, so you can feel confident and informed.
Letter
Once you’ve sent in your Support at Home application, the first letter you’ll get is the Welcome Letter. This letter confirms that your application has been received, and it also includes your unique aged care ID number.
It is very important that you keep this letter safe and easily accessible, as you will need your aged care ID number throughout the whole process!
Once your assessment has been completed, you will receive a Notice of Decision Letter to confirm whether or not you have been approved for Support at Home and the reasons behind the assessor’s decision. Sometimes they are also referred to as an Approval Letter.
Along with confirming services and short-term supports you have been approved of, you will receive information on how you can appeal to the assessment outcome in case you have any disagreements regarding the priority or classification levels you have been approved of.
Decision
Letter
Letter
Around three months before your Support at Home is due to start, you will receive the Get Ready Letter. This is a reminder to start planning the services you might need later! Most people need help with gardening, cleaning, and nursing, but there are many more services to choose from. Click here to learn more about the services.
When you receive a government-funded Support at Home package, you need to complete an Income Assessment. This helps determine how much you will need to contribute to the cost of your support services. These contributions are known as Client Contributions .
Now is a good time to complete your assessment. Read more here help you understand how it works and what to expect.
The Government Fee Letter contains a breakdown of your budgets and outlines all the fees you will be required to pay with the services you have chosen for your plan.
Fee Letter
Letter
After your funding got approved, the final letter you will receive is called the Assignment Letter. This letter details that your funding allocation has been confirmed, and everything is ready to go!
In this letter, you will also find your referral code. It is important to keep this referral code, as you will need it to sign up with a home care provider within 56 days of receiving this final letter!
Your Referral Code is
2-48934587348
Choosing a Service Provider
Once you have been approved for Support at Home, you can start looking for a provider. You will need to decide whether you want a provider to fully manage your funding and organise your services for you (we call this full management), or if you would like a hand in choosing your own supports and managing your own budget (we call this self-management).
You can read about the difference between full management and self-management in our blog.
At PlanCare, we are experts in both self-managed and fully managed Support at Home packages. We give you the tools, advice, and support you need to stay independent and make confident choices about your care.
Have questions or want to find out more? Give us a call on 1800 024 000 and speak with one of our friendly team members today. You can also book a free Explainer Session and we will call you back at a time that suits you best.