Understanding My Aged Care letters
and what each letter means for you
When you apply for a Support at Home package, My Aged Care will send you a series of letters to guide you through the process. These letters contain important information about what happens next, but we understand that they can sometimes be confusing. That's why we've created this simple guide to help you understand what each letter means and how it affects your home care journey.
Letter
Once you've sent in your Support at Home application, the first letter you'll get is the Welcome Letter. This letter confirms that your application has been received, and it also includes your unique aged care ID number.
As you'll be needing your aged care ID number throughout this whole process, it's very important that you keep this letter safe and easily accessible!
Once your ACAT assessment has been completed, you'll receive what's called the Eligibility Letter to confirm that your assessment is all done and you're on the waiting list for your Support at Home package.
Along with confirming your placement, the letter also provides referral codes for additional aged care services you can access while you wait for you package to begin.
Letter
Letter
Around three months before your Support at Home is due to start, you'll receive the Get Ready Letter. This is a reminder to start planning the services you might need later! Most people need help with gardening, cleaning, and nursing, but there are many more services to choose from. Click here to learn more about the services.
When you receive a government-funded Support at Home packages, you need to complete an Income Assessment. This helps determine how much you'll need to contribute to the cost of your support services. These contributions are known as Client Contributions
Now is a good time to complete your assessment. Read more here help you understand how it works and what to expect.
This letter contains a breakdown of your budgets and outlines all the fees you'll be required to pay with the services you've chosen for your plan.
Fee Letter
Letter
After your funding got approved, the final letter you'll receive is called the Assignment Letter. This letter details that your funding allocation has been confirmed, and everything is ready to go!
In this letter, you'll also find your referral code. It's important to keep this referral code, as you’ll need it to sign up with a Home Care provider within 56 days of receiving this final letter!
Your Referral Code is
2-48934587348
Choose a Service Provider
Once you have been approved for a Support at Home, you can start looking for a provider. You will need to decide whether you want a provider to fully manage your funding and organise your services for you (we call this full management), or if you would like a hand in choosing your own supports and managing your own budget (we call this self-management). If so, you can reach out to us at PlanCare.
