Who are we?

Howdy, we're PlanCare. A young, exciting, and innovative HealthCare Platform with its sights set on revolutionising the ‘Healthcare at Home’ market through innovative technology. Our work has recently seen us listed by The Australian Financial Review (AFR) as one of Australia's Top 10 ‘Most Innovative’ Companies in Health.

You see...we like to think of ourselves as slightly different from the rest of the crowd! We're building a fun and inclusive brand and want you to be part of it. A business that will help older Aussies to take control of their Homecare Package funding to self-manage and help them reach their goals. If you want to be part of a great team and be involved in growing our brand and business, then apply below.

The Role

The role of a Co-Care Partner is very hands-on, where flexibility is key. Whilst a large part of this role is about working directly with clients and helping in administering our clients get onboarded, their day-to-day operations, including aiding in the budgeting of their support plan, you will also have a strong focus on helping shape the direction of the company. You are someone that has great administration skills, attention to detail, a background in supporting older Australians, and basic knowledge of how the My Aged Care Home Care Packages work.

The role will look a bit like this:

• Administering the day-to-day running of clients, from onboarding to managing the monthly check-ins and governance.
• Assessing/processing invoices received on behalf of clients and ensuring that services provided/requested align with the client's support plan and government guidelines.
• Resolving client and provider enquiries via phone and email
• Building relationships with clients and other providers in the sector
• Providing feedback to and preparing material to support PlanCare clients

We’re looking for someone who:

• Is reliable and punctual
• Has experience with the My Aged Care and Homecare Packages (especially self-management of HCP) and is confident with answering client questions related to their support plan and funding
• Has superb communication skills, both written and verbal
• Has a person-centred attitude and is committed to supporting people over 65 to live at home and have more choice and control over the support they need.
• Knowledge and experience in case management.
• Is able to create and maintain relationships with clients and other providers
• Has a positive can-do attitude and isn’t afraid to share ideas and feedback to help us grow
• Is a fast learner and can learn independently
• Enjoys working in a team environment and having a laugh at work.

You’ll definitely need to have:

• Excellent computer skills and attention to detail
• Excellent problem-solving skills
• A recent (less than three months) police check, or the ability to get one
• The right to work and live in Australia

It would be especially great if you had:

• Preference will be given to those who hold a current and valid Registered Nurse or Allied Health qualification
• Experience in My Aged Care / Community Care
• A qualification in Aged Care / Community care
• Lived or learned experience of Aged Care
• Experience using PRODA / MAC Portal / Services Australia portal

What’s in it for you?

• Fun and enjoyable working environment
• Career opportunities as we're growing fast
• Flexible working arrangements (for the right candidates)
• Industry competitive salary