Reimbursements & expenses
From time to time, you may need to pay for a good or a service out of pocket. You can submit your receipt or invoice for reimbursement here.
What can I get reimbursed for?
PlanCare will reimburse you for any capital item that is approved to be claimed under the Home Care Package scheme. You can not get reimbursed for services delivered to you from a provider.
These types of reimbursements need to come direct from the provider to PlanCare using the hcpinvoices@plancare.com.au email address.
The reason for this is to avoid a scenario where an invoice may be paid twice. This also enables PlanCare to ensure shift notes are collected for services that are required to provide shift notes.
Reimbursements you can submit a claim for include:
- Continence products
- Webster Packs
- Wound Dressings
- Window or gutter cleaning (one off)
- Supplements (only certain supplement types can be claimed)
- Nutrition, Hydration, and Meal Preparation (if done face-to-face)
These are some of the examples where you can submit a reimbursement.
To lodge a reimbursement claim, please click below:
How does it work?
Submit reimbursement
Using our online reimbursement form, complete the details and submit your reimbursement.
PlanCare processes
Once we receive your reimbursement and meets with all the Home Care Funding requirements, PlanCare will process your reimbursement. Please expect it to take 5 business days for payment from date of approval.
You get reimbursed
Once your reimbursement has been processed, you can expect it into your chosen bank account within 5 business days from approval.