PlanCare Portal
PlanCare gives you the tools to easily manage your
Support at Home package through our online portal,
helping you access the services you need to live
independently, with support all the way through.
Home Care 
Make self-managing easier with the PlanCare portal
Manage your funds in real time
See your live balance- Stay in control of the services you receive
- Submit reimbursements and more
Easily track your invoices
- View your invoice status in real time
- Approve or reject your invoices
- Understand why your invoice may be on hold
Stay informed with your services
- Easy access to your statements
- View a detailed summary of your invoices
- See a detailed breakdown of your package transactions and more
View your support team
- Submit a request, and PlanCare will onboard your preferred providers
- View all your verified providers and their details, including the services they offer
- Share access to your account with your family or carer to make managing your funding easier
Track your funds with our mobile app
With the PlanCare mobile app, managing your Support at Home package has never been easier. You can track, view, and manage your funds anytime, anywhere, either through our online portal or directly on your phone. Plus, get the answers you need, day or night, with Smiley, our Home Care Assistant.
Click to ask a question
Got a question about Support at Home? Ask our interactive assistant Smiley.
Some of the awards we’ve won
We don’t like to toot our own horn, but we’re grateful to be recognised as one of the leading companies in both the aged care and disability sectors. We’re proud of the work we’re doing - but don’t take our word for it! See the awards we’ve received below.
Proud Winner in Aged Care Technology – Business
We are proud to have won the 2025 Future of Ageing Award for Technology – Business. This award shows our commitment to making aged care simpler, more connected, and person-centred. 🎉
Best New Business
In 2022 we were named Best New Business at the Australian Disability Services Awards 🎉
Best Plan Manager
In 2022 we took second place in Most Outstanding Plan Management Company at the Australian Disability Services Awards 🎉
Health Industry
In 2023 we were named one of the most innovative health companies in Australia in the AFR BOSS Most Innovative Companies awards. 🎉