Support at Home:
Self-Management vs Full-Management
When it comes to managing your Support at Home package, one size doesn’t fit all. At PlanCare, we believe in giving you real choice and control - whether you want to take the lead in organising your supports or prefer to have someone handle the details for you.
In this post, we will walk you through the key differences between our Self-Managed and Fully-Managed (Online) service models, including what each option involves, what responsibilities you will have, and how your dedicated Co-Care Partner will support you either way. Our goal is to help you make an informed decision that best fits your needs and lifestyle.
For all PlanCare services, you will be allocated a Co-Care Partner within PlanCare, who will be your dedicated point of contact. There are no exit fees, entry fees, or hidden fees for any of our services.
What is a Self-Managed Support at Home package?
If you choose to self-manage your Support at Home funds, you will take the lead in organising your supports. Here’s what it involves:
You are in control
You will be responsible for sourcing, engaging and scheduling the providers you wish to use (including negotiating rates, frequency and details of service), as well as purchasing any required items.
Provider verification
Once you have selected the provider, you will provide us with their contact details. We will then contact the provider to obtain their:
- ABN (Australian Business Number) – must be active, not cancelled
- Certificates of currency for public liability insurance and professional indemnity insurance
- Current police check (dated within last three years) or NDIS Worker Screening Check
- Would you enjoy more social support or community activities?
- Relevant professional certificates, where required
Invoice approvals
Invoices for providers are paid in 7 business days after approval, and you will have the opportunity to approve or reject invoices before they are paid.
Budget oversight
You will be responsible for monitoring your funding and staying in line with your allocated budget and subsidy.
Dispute resolution
If there are any disputes with your providers over goods or services, you will need to first attempt to resolve them directly with the provider.
Self-managing gives you more flexibility and control, but also means taking on greater responsibility for day-to-day coordination. Don’t worry - we’re still here to support you if you need guidance. Learn more about Self-Managed Support at Home packages.
What is a Fully-Managed Support at Home package?
With our Full-Management (Online) service we take care of the day-to-day administration, so you can focus on what matters most. Here’s what’s included:
We manage your providers
Your dedicated Co-Care Partner will handle the process of sourcing, engaging, and scheduling your service providers. They will also negotiate rates and service details based on your preferences, while keeping you informed every step of the way to ensure you maintain choice and control.
Provider verification
All providers are verified by PlanCare to ensure they meet required safety, insurance, and compliance standards.
Budget monitoring
You and your Co-Care Partner will work together to monitor your spending and ensure it remains within your approved budget and subsidy.
Support with purchases and disputes
Your Co-Care Partner can assist with purchasing approved goods or services under Support at Home, and will help resolve any issues or disputes with providers on your behalf.
This option is ideal if you’d prefer a more hands-off approach, while still being involved in key decisions about your care and support. Read more about our full care management.
To summarise, here’s a side by side comparison
| Self-Management | Full-Management | |
|---|---|---|
| Who takes the lead | You or your representative | Your Co-Care Partner |
| What about cost? | Lower fees | Higher fees |
| Who is it best for? | Those who want more choice and control | Those with complex needs or who need more support |
No matter if you choose Self-Managed or Fully-Managed (Online), the following responsibilities will apply:
- Keep us informed: You will need to notify PlanCare if:
- There are any changes to your health or wellbeing, such as falls, new diagnoses, or changes in mobility.
- You are admitted to hospital (even for one night), or if you attend respite or take social leave.
- Your living arrangements change, or if someone you rely on for support is no longer able to assist you in the same way.
- Income assessment: You will need to complete an income assessment and pay any applicable income-tested or Support at Home Package fees.
- Regular reviews: You will be required to participate in monthly check-ins and annual reviews with your Co-Care Partner to ensure your supports remain aligned with your needs.
PlanCare is here to support you every step of the way and hope this information helps you feel confident in choosing the service model that best suits your lifestyle and preferences. If you have any questions or need further assistance, please don’t hesitate to contact us on 1800 024 000.
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