Support at Home delayed
until 1 November 2025
Posted: 5th June 2025
On 4th June 2025 the Australian Government has announced that the new Aged Care Act will now commence on 1st November 2025, instead of the originally planned date 1st July 2025. This delay allows more time for careful planning and consultation, ensuring older Australians, their families, and providers are well-prepared for the transition.
When does Support at Home start?
The Support at Home (SAH) program is a new government system that will replace the current Home Care Package (HCP) program. Instead of starting on 1st July 2025, it will now begin on 1st November 2025.
Why was Support at Home delayed?
The Government has delayed the start of the program to November to give everyone - older people, families, and care providers - more time to get ready. They listened to feedback and made this change to make sure the switch to the new system is smooth, safe, and well-organised. It’s a good decision that puts your care and wellbeing first.
Read more about the news here
Is the delay good news?
Absolutely! We believe the extra time is a great opportunity for you and your family to learn more about the new Support at Home program at your own pace. If you’d like to know more, simply download our free Support at Home Guide below — we’ve broken down everything you need to know in a clear and easy-to-follow format.
Will there be more changes to aged care legislations?
Yes, the Government is still working on the final details of the new aged care laws that will support the Support at Home program. More updates are expected over the next few months. We will continue to keep you informed and support you through the changes as more details are released.
Will my fees change?
No. Your fees will stay the same until 31st October 2025. If there are any changes after that, we’ll explain them clearly and make sure you understand what it means for you.
Will I lose my unspent funds?
If you’re an existing client transitioning into Support at Home, any unspent funds that you had as of 31st October 2025 will carry over. You can continue to use these funds for additional services or items that support your care needs.
Do I need to do anything?
No, not a thing! You can continue receiving your care just as you always have. We’ll contact you if anything changes.
I still have a few questions - who can I talk to?
At PlanCare, we’re dedicated to supporting you every step of the way. If you need assistance or have any questions, don’t hesitate to get in touch with our friendly team by calling 1800 024 000.
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