Service Categories and Contributions
under Support at Home
The Support at Home program offers a range of services to help you stay independent, safe, and comfortable in your own home. This could include medical or clinical support, help with gardening or household tasks, assistance to stay active, or even companionship and social support.
These services are grouped into three categories: Clinical Supports, Independence Supports, and Everyday Living Supports. We explain each category below so you know what support you can get.
These are health-related services typically delivered by regulated professionals and are designed to meet complex health needs. Some exclusions and eligibility rules apply depending on the service. These supports include essential care such as:
- Nursing care (registered, enrolled, and assistant nurses)
- Allied health and therapy services (e.g., physiotherapy, psychology, occupational therapy, and speech pathology)
- Nutritional support, such as prescribed oral or enteral nutrition
- Home support care management and restorative care services management
Clinical supports are fully funded under Support at Home. That means no matter a person’s income or assets, they will not be asked to contribute to the cost of clinical services. You do not need to make any contribution toward these costs.
The government has developed a defined service list that outlines the types of services you can access. You will be assessed on the services you need, which will be outlined in your care plan.
Some services under Support at Home come with eligibility criteria or service limits, meaning they will not automatically be included in every care plan or available to all clients. However, if you are a client who has transitioned from a Home Care Package, you will have access to the full range of services under Support at Home until you undergo a reassessment and receive your Notice of Decision (NOD) from the Aged Care Assessment Team. New entrants to Support at Home will need to contribute to the cost of their care.
Once you receive your NOD, your eligibility for certain services, such as clinical supports or Assistive Technology and Home Modifications, will be determined based on your reassessment outcome.
Client Contributions
Under Support at Home, a client contribution refers to the amount a you may be asked to pay towards the cost of your care and services. The government will fund 100% of your clinical care costs, and a percentage of the cost of everyday living supports and services that help you maintain your independence at home. Here is a brief overview:
| Income and assets assessment outcome | Clinical Supports | Independence Supports | Everyday Living Supports |
Full pensioner | 0% | 5% | 17.5% |
Part pensioner OR self-funded CSHC holder | 0% | 5-50%* | 17.5-80%* |
Self-funded non CSHC holder OR those who do not disclose income | 0% | 50% | 80% |
*Contributions applied on a tapered rate based on the client’s income and assets assessment.
Estimate your Costs
Go to the My Aged Care website and use the Support at Home fee estimator to get an idea of your contribution. You can choose to use the Support at Home income and assets checklist to help you complete your estimate. Access the free Support at Home fee estimator here.
Click here to download our easy to read fact sheet you can print at home.
Frequently Asked Questions (FAQs)
Services under Support at Home
Do you have questions or are not sure what to do next? Get in touch with our team at 1800 024 000 or book a free Explainer Session and we will call you back at a time that suits you best.
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